FAQ
Let's Start
| When Can I start to use my Personal Free Korean Address for order ? | Immediately after your registration, you can start using your personal free Korean address for orders or to join for the video call events. |
| How to change my delivery Address ? | After logging in, locate your name on the top-right corner of the page and click on it. From the drop-down menu, select 'Delivery Address' to access your Delivery Address where you can edit your address and contact number |
| Do I need to declare my package in advance ? | Yes ! The package will be identified with your ID and get into the KoreaToMe Warehouse when it arrives. You don't need to declare anything with BuyForMe order, we process and receive your package. |
| What if I don't have a tracking number for my declare package ? | Simply fill: PENDING + "ANY RANDOM NUMBER". Ex: PENDING_20240812, Please inform us at contact@koreatome.com once you got your tracking number. |
| How do I pay my KoreaToMe orders ? | We ONLY accept USD PayPal as the payment method. |
| What if there are prohibed items in my declared package ? | If any prohibited items are found in your declared package, we will not be able to process it for shipping. We will notify you immediately and provide assistance in resolving the issue. It is important to carefully review the list of prohibited items before making any purchase or shipping request. |
| Which countries do you forward? |
We currently ship the below countries. - North America : USA, CANADA, - Europe : UK, IRELAND, FRANCE, BELGIUM, NETHERLANDS, LUXEMBOURG, DENMARK, GERMANY, POLAND, AUSTRIA, SWITZERLAND, PORTUGAL, SPAIN, ITALY, SWEDEN, NORWAY, FINLAND, - Asia : JAPAN, SINGAPORE, MALAYSIA, PHILIPPINES, - Oceania : AUSTRALIA, Please let us know by email if you are not located in the countries listed but would like to use our services. We would be happy to consider your feedback when expanding our services to new countries. |
Account
| How to change my password ? | Simply click on the link below to reset your password. Reset Password |
| How to change my delivery Address ? | After login, In the top Menu Bar, click on you name and then Delivery Address. |
| How to delete my account ? | Contact us. Once confirmed, all your orders and pictures will be permanently deleted. No roll back will be available. |
Buy For Me
| Can I use Buy For Me to buy any product I want? | KoreaToMe can purchase any items except for those that are prohibited by courier delivery companies regulations. |
| When is payment required for the Buy For Me service? | After verifying the items and prices in your request, you will receive a confirmation email with payment instructions. |
| How do I pay my KoreaToMe orders ? | We ONLY accept USD PayPal as the payment method. |
| Why does my package take time to arrive to KoreaToMe's warehouse? | It is determined by how the shop or seller processes the order. Some sellers ship slower than others. Please contact us and we will send you an update on the status of your order's delivery. |
| Can I consolidate my Buy For Me packages at forward request ? | Of course you can! and it's free of charge until the forward package weight limit. (20kg) |
Packages
| Do I need to declare my package in advance ? | Yes ! The package will be identified with your ID and get into the KoreaToMe Warehouse when it arrives. You don't need to declare anything with BuyForMe order, we process and receive your package. |
| What if I don't have a tracking number for my declare package ? | Simply fill: PENDING + "ANY RANDOM NUMBER". Ex: PENDING_20240812, Please inform us at contact@koreatome.com once you got your tracking number. |
| Why does my package take time to arrive to KoreaToMe's warehouse? | It is determined by how the shop or seller processes the order. Some sellers ship slower than others. Please contact us and we will send you an update on the status of your order's delivery. |
| My package seems delivered to KoreaToMe's warehouse but I can't see it on my Package Page ? | Typically, it takes 1-3 business days to process your package in our system. Please allow a few days for the package to be registered and appear on your Packages Page. You will receive an email notification once it is done. |
| What is the maximum storage period for items in storage? | 120 days. |
| Is my free storage is stopped with Unboxing or BuyForMe Request ? | The free storage period for your package begins upon its arrival at KoreaToMe's warehouse, and charges for storage will only be calculated when you request a Forward. |
Unboxing
| At what point do I need to make payment for the Unboxing service? | When you request for forward delivery, the charge for the Unboxing Service and the associated fee will be applied together as a total amount. |
| If I want to cancel my Unboxing service request, what should I do? | Unboxing Process will start 24h after your Unboxing Request. After Sending your Unboxing Request you have 24h to cancel it. A Started or completed Unboxing can not be cancelled. |
| Can I request additional photos? | We take high quality three pictures for unboxing service however if you need more photos. Please notify us on your unboxing request. |
| Can you take a photo of my product to show the quantity? | Yes, we can take a photo of the quantities of your product upon your request. However, please note that we will not count anything by default. If there are missing items, you will need to return the package to the purchased shop. |
| Can you inspect the cards or sealed items to ensure they are in good condition? | Yes, we can unseal your package and check the cards or items inside if you request it. However, please be aware that we will not be able to reseal the package after opening it. |
| How long does it take to complete an unboxing service request? | The time required to complete an unboxing service request depends on the volume of requests we receive. However, we always strive to complete requests within 3 business days. Once your unboxing service request is completed, we will notify you by email. |
Get Rid Of
| When do I have to pay for Get Rid Of Service ? | When you request for forward delivery, the charge for the Get Rid Of service and the associated fee will be applied together as a total amount. |
| If I want to cancel my Get Rid Of service request, what should I do? | Get Rid Of service will start 24h after your Get Rid Of request. You can monitor the status of your inclusion service request on your package page. If the status shows as 'processing,' you have the option to cancel the request by contacting us via email. However, please note that once the Get Rid Of service is completed, it will be subject to charges and cannot be cancelled. |
| Is it possible to request additional photos? | We provide three high-quality pictures for Get Rid Of service. If you need additional photos, please inform us in your Get Rid Of service request. |
| How long does it take to complete my Get Rid Of service request? | The time required to complete an Get Rid Of service request depends on the volume of requests we receive. However, we always do our best to complete requests within 3 business days. You will receive an email notification once your Get Rid Of service request is completed. |
Forward - Shipping
| What is the maximum weight limit for packages that can be requested for forwarding? | The weight limit for each forward package is 20kg. |
| What is the maximum storage time for a forward package? | Once your package is packed, you will receive a mail notification to complete the checkout process. You have up to 30 days to do so. We will tell you again via mail about the checkout before the end of the forward storage period. If we do not hear from you, we will discard your forward package without your consent. |
| Can I combine my Declared packages and Buy For Me packages into one single forward package? | Of course you can! And it's completely free of charge until the weight limit of 20kg. |
| Can I choose the number of vacuum bags to use for my package? | Vaccum bags are utilized to compress clothes and cuddly toys, minimizing the size of your forward package. If you select vacuum bags as an option on forward, we will use as many as needed. |
| How will my forward package be prepared for shipping? | We carefully repack your package to minimize its size, resulting in a reduced shipping delivery fees. This repacking service is provided at no additional cost to you. However, if you prefer to keep your package as is without repacking, please inform us accordingly. |
| What is the estimated delivery time for my Forward Package? | Once your Forward Package is shipped, it usually takes 4-7 business days to arrive under normal conditions. You can track your package at any time using your forward tracking number. |
| Can I choose another shipping carrier ? | At KoreaToMe, we currently exclusively use Korea Post international shipping carrier from Korea - KoreaToMe EMS - to ensure that your packages are delivered to you quickly and efficiently. |
| Can I change my delivery Address ? | Yes, you can change your delivery address. Please follow these steps: 1.Login to your account. 2.Locate the top menu bar. 3.Click on your name. 4. Select "Delivery Address" from the dropdown menu. From there, you will be able to update your delivery address as needed. |
| What should I do if my forward package is returned to KoreaToMe? | If your forward package has been returned to us, it may be due to reasons such as an incorrect address or customs clearance issues. Don't worry, we will handle the situation and make arrangements for resending your package. However, please keep in mind that any wrong address or customs fees in your country will not be the responsibility of KoreaToMe. |
| What should I do if my package is lost, damaged, or missing items? | If your package arrives with any damages or missing items, please ensure to keep all the packing materials for investigation purposes. You may file a claim directly with the local carrier responsible for the last-mile delivery. If you encounter any issues, please do not hesitate to contact us, and we will do our best to assist you in finding a solution. |
Customs
| Do I Have to pay customs fees ? | Our service does not cover customs fees, and it is the responsibility of the recipient to handle and pay any applicable customs fees. Please be aware of the customs regulations and fees in your country as they can vary. Additionally, any items that are prohibited or restricted for shipment will be returned at your expense. |
| Is it possible to declare a lower value for the items I buy when shipping to my forward address to avoid high customs fees? | Of course, KoreaToMe offers a free own custom value; you can select your own value and label for customs upon forward request. |
| Can customs clearance cause delays in shipping? | Customs clearance typically does not result in significant shipping delays. However, in certain cases, there may be delays due to customs procedures. |
Return
| How can I return a package to the seller or shop in Korea? | If you want to return a delivered product, you should communicate with the seller or shop directly to handle the return and exchange procedure. We can only provide returning service to the delivery company on your behalf. The service charge is $10, which includes the shipping cost. Please note that the shop may have its own return and refund policy. If the shop has an exception policy, the item may not be returnable, and additional charges may apply. |
Refund
| How can I receive a refund ? | If a refund is necessary, we will process it through your PayPal account. |
| How long do I have to wait for my refund? | From Paypal's policy: "Once issued, refunds usually take up to 5 business days to complete. Some refunds may take up to thirty days, depending on the status of the payment at the time the refund was issued." |